AquaTouch Live Stock Policy

Healthy livestock is an important key to your success. It is our mission to provide them for you. AquaTouch employs state of the art husbandry techniques, used to adapt fish and invertebrates to the captive environment. We pride ourselves on providing you with healthy animals. We feel strongly that these are our pets before they are yours.

However; there are many variables that can occur after an animal leaves our facility. This includes stress, tank mate dynamics, poor water quality, aggression, etc.. Because these factors are out of our control we DO NOT guarantee our animals after they have been purchased. Consult with an AquaTouch staff member when making a selection and please choose wisely.

Should you experience any problems following the introduction of one of our animals please contact us as soon as possible.

We guarantee the following:

Shipped Livestock:

All of our WYSIWYG rare fish are quarantined at our support location for a minimum of 21 days prior to being placed up for sale. They are trained to eat a variety of foods including Flake, Frozen, and Pellets. Each specimen lists the prepared foods they are eating. Each fish is packed for a comfortable transit time of 20 hours. Our specimens are guaranteed for live arrival. Any obvious signs of container damage do to handling by the shipper should be noted upon arrival. It is the responsibility of the purchaser to make a claim with the shipper for any loss due to container damage.

In the event of a loss on arrival please notify us immediately via email (within 2 hrs). Take a full frame digital photo of each side of the specimen, out of water, on a piece of paper.  Do not dispose of the specimen until instructed to do so. Please include any pertinent information (specimen & package condition, water temp, etc...).  Lastly, let us know if you'd like the cost of the item refunded or kept on file as credit for a future order.  Unfortunately, free or replacement animals are not included in the guarantee.

 

In Store Purchases:

Marine Fish:

All of our community fish are quarantined at our support location for a minimum of 10 to 14 days prior to being placed up for sale. About 2 1/2 weeks is average. They are trained to eat a variety of foods that can include Flake, Frozen, and Freeze Dried. Please choose carefully and consult a staff member with any questions. We are here to help.

 

Corals and Invertebrates:

These animals are acclimated to our systems when they arrive. Then held for observation during the first 24 hours. They are available for sale usually the following day. Most newly arrived corals included traded corals are marked with an "X" on our tanks before being tagged for sale.

 

Specialty Animals:

Any animal with special needs that does not conform to the previous categories is given the necessary care. The management reserves the right to determine what those needs are and to hold the animal as long as necessary to adapt it to captivity.