AquaTouch
Aquarium Maintenance & Care
Arizona's premier aquarium shop is pleased to offer
personalized maintenance service for your aquarium.
We tailor our maintenance program to the
specific needs of each client.
Unlike the typical service company that is out
in the field all day working from their garage or a small warehouse,
with AquaTouch you get the resources of a complete aquarium company at
your disposal including multiple staff aquarists, quarantine & biology
specialists, laboratory services, system design specialists, and much
more!
At AquaTouch, we are passionate
about marine and freshwater animals and plants, the biology, and
aquarium environments. We love sharing our passion with customers, large
and small.
Because of this, our customers – private and
corporate can depend on us for the highest quality specimens, aquariums,
and aquarium services available.
AquaTouch has been in business over 14 years and brings over 25
years of professional support to the aquarium owner.
We have supplied thousands of clients in the greater Phoenix
area, nationally and internationally with the highest quality livestock
and services. As we care
about the quality of livestock we established a separate facility near
the airport in Phoenix where we quarantine and acclimate all marine fish
before they are ever brought to the store for sale.
No aquarium should be a burden to its owners, given
the right care and routine maintenance, animal lives should be measured
in years, not weeks or months as happens to some hobbyists.
To that end, we:
- Continuously increase our education and the education of our
staff on aquatic issues and bring new knowledge and best practices
to our clients.
- Participate in international research projects, seminars and
conferences.
- Offer you outstanding design, installation and maintenance of
your aquarium – small or large
- Will teach you how to maintain your installation effortlessly,
or you can contract us to do it for you with the knowledge that you
have the nation’s top experts taking care of your collection.
- Will work with architects, designers, or other building
professionals to create a custom installation.
- Evaluate new products continuously for applicability and
practicality for the aquarium environment.
Our objective is for you the client to have a
long-term and pleasurable experience with your aquarium.
We work to permit you to do this at reasonable cost and strive
not to provide animals or products that we would not use in our own
aquarium.
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Aquarium Maintenance
Our
professional technicians can arrange monthly, bi-weekly or weekly
visits. They provide all-inclusive services with extensive attention to
detail. We regularly check water chemistry & animal health, determine
water change needs, replace consumable products, replace broken or worn
parts when needed, top off for evaporation and provide detailed cleaning
of the aquarium and cabinetry. No systems are to large or small.
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VCP (Vacation Care Package)
Service
technicians can even monitor your system while you’re on vacation. We
provide email updates, pre portioned foods, temporary automation for
top-off and even optional remote viewing of your system through our
secure server!
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Consultation
We are available to
provide a complete review of your existing or future aquarium system.
Some of the elements we examine include water chemistry analysis,
livestock overview, life support system, electrical system, plumbing
design, disease prevention, nutrition, lighting options & more.
General Aquarium Servicing Information
For a typical 100-gallon aquarium, we recommend
maintenance every two weeks on a regular schedule.
Base pricing for this service is $175 per visit for 100 gallon or
less aquariums. Additional charges may be required after we have
assessed the system, the location and other factors.
For example, we would like to understand any access issues,
stairs, distances from parking, distance from water and of course
location in the greater Phoenix area.
So that we can accurately provide you an estimate, we
offer a free visit to make an assessment of the system and once that is
complete, we will provide you a price per visit.
We do not require a contract for service but the
following terms apply:
Our Rates, Terms and Conditions
Service rate will be pre-agreed between you and
AquaTouch with a $175 minimum fee.
Cancellation is no charge with a
24-hour notice, $100.00 with less than 24 hours notice.
Emergency
rates are charged at $195.00 an hour in quarter-hour increments and
apply to a service call to be answered with within 8 hours of request of
service.
We require a valid credit card to be on file and
charges will be made on the day of service.
Accounts must be current
for appointments to be scheduled.
A 2.0% fee per month will be added
to past due invoices.
A $30 fee will be applied to all returned
checks.
Accounts that provide purified water must have it on same
floor as aquarium.
All aquariums maintained by AquaTouch must have a
Ground Fault Circuit Interrupter (GFCI) or a retrofit version that we
can provide upon request.
14-day livestock
guarantee on animals purchased from and installed by AquaTouch
Aquarium moving services are available to established service customers
only.
Our Livestock Free Replacement Guarantee
If we maintain your aquarium at least once every two
weeks, we guarantee the health of any specimens you buy from AquaTouch
for 14 days from the day we acclimate it into your aquarium.
Because we quarantine all marine fish specimens
before stocking your aquarium, we know that it is free from disease, not
overly aggressive and eating properly. The specimens we introduce into
your tank are guaranteed to live for at least fourteen days, or we will
replace the specimen at no charge.
In return we ask that no other service company or individuals
other than the owners perform maintenance activities including water
changes on the aquarium while we are providing service.
Liability
AquaTouch is fully insured for both your protection
and ours. We accept
responsibility for things we can control, but not for things we cannot.
AquaTouch its staff are not to be held responsible nor shall we be held
liable for problems, damages, death, or injury arising from faulty
equipment or for the equipment itself. This includes but is not limited
to: the aquarium, aquarium stands, lights, lighting fixtures, pumps,
heaters, filters, home or office furnishings or building structures.
Water and electricity are a deadly mix and it is the sole
responsibility of the aquarium owner to provide adequate protection for
children, and other persons, including themselves from the dangers of
electrocution. AquaTouch requires that an operational GFI protector be
installed on all aquarium electrical components. Many aquarium additives
are toxic and should be kept out of reach of children and pets.
In no way will AquaTouch or its
staff be held responsible be it otherwise written or implied for harm
becoming another resulting from circumstances outside of our control.
AquaTouch and its staff will also not be held responsible for any
fish/invertebrate deaths due to factors beyond our control and also
resulting from the incompatibility between certain species or tank
mates.
Revitalize your old aquarium with AquaTouch
aquarium services
150 gallon Oceanic aquarium: Left = Before we began, Right = After
we finished!
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